Privacy Policy

1. Introduction

Welcome to HelpMate (“we,” “us,” “our”). We are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines how we collect, process, and protect your information when you use our website, https://helpmate.place/ (“Website”).

2. Data Controller and Contact Information

The Data Controller responsible for your personal data is HelpMate. If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact us at:

E-mail: info@helpmate.place
Address: Skrivanek sp. z o.o., Plac Konstytucji 6/75, 00-550 Warsaw, Poland

3. Information We Collect

We may collect and process the following categories of personal data:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Usage Data: Information about how you use our Website, including IP address, browser type, pages visited, and time spent on the site.
• Cookies and Tracking Technologies: Data collected through cookies and similar technologies to enhance user experience and analyze site traffic.

4. Legal Basis for Processing

Our processing of your personal data is based on:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose.
• Contractual Necessity: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

5. How We Use Your Information

We use your personal data to:

• Provide and maintain our services.
• Improve and personalize user experience.
• Communicate updates, offers, and other information.
• Analyze usage patterns to enhance our Website.
• Comply with legal obligations.

6. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Third-party companies that assist in operating our Website and providing -services to you, bound by confidentiality agreements.
• Legal Authorities: When required by law or to protect our rights and safety.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Restriction: Request restriction of processing your data.
• Objection: Object to processing your data.
• Portability: Request transfer of your data to another organization.

To exercise these rights, please contact us using the contact information provided above.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience and analyze site traffic. You can control the use of cookies through your browser settings. For more information, please refer to our Cookies Policy.

11. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

E-mail: info@helpmate.place
Address: Skrivanek sp. z o.o., Plac Konstytucji 6/75, 00-550 Warsaw, Poland

What are cookies?

These are small data files which are essential for certain functions of websites, such as logging in. Cookies make it possible for websites to remember various settings, such as language, font and other options, which you yourself have chosen for displaying of web pages. This is why we store cookies on your computer. The same is done by most large websites and providers.
What do we use cookies for on this website?

Based on their duration, cookies can be divided into two basic types:

• Short-term (session cookies) remain on your computer until your web browser is closed, and then they are deleted.
• Long-term (persistent cookies) remain stored in your browser for a long time (depending on your browser and cookie settings) or until you delete them manually.

We use the following types of cookies on our website:

• Technical (short-term) cookies are essential for ensuring basic functioning of websites, such as adding products to a cart, processing a purchase and displaying a website version requiring JavaScript or not requiring it.
• YouTube (short-term and long-term) cookies are used by the YouTube video player. The cookies are saved on your computer at the moment you launch the player.
• Google Analytics (long-term) cookies enable us to adapt websites better, and we use them for measuring anonymous data about the behaviour of Google Analytics tool users.
• AdWords (long-term) cookies are generated by the advertising system. These cookies make it possible to evaluate the effectiveness of sales channels.
• Sklik (long-term) cookies are generated by the advertising system. These cookies make it possible to evaluate the effectiveness of sales channels.
• Facebook (short-term and long-term) cookies are used by the widget of Facebook and stored on Facebook web pages.

We never use cookies to identify you personally, and we never place sensitive or personal data in them.

How the use of cookies can be modified?

You can delete any cookies that are already on your computer. Most browsers also offer the option of blocking the placement of cookies on your computer, but in such case you will not be able to use all our online services. More detailed information about cookie settings in your browser can be found at the website of the web browser provider.

You can find details on the website AboutCookies.org.

Use of Google Analytics

This website uses the Google Analytics service, provided by Google, Inc. (hereinafter only “Google”). The Google Analytics service uses cookies. Information about the use of the website together with the contents of each cookie will be transferred by Google and stored on servers in the United States. Google will utilise this information for the purpose of evaluating the use of the website and creating reports about its activity, intended for the operator, and for providing additional services related to the activities on the website and the use of the internet in general. Google may also provide this information to third parties, if required by law or if such third parties are to process the information for Google.

To protect your privacy, we have modified the Google Analytics service so that it does not record your IP address.

The Google Analytics service has been expanded to include related advertising functions provided by Google, specifically:

• Overviews of displays in the Google advertising network,
• Remarketing (displaying advertisements in the content network based on products searched for),
• Expanded demographic overviews (reporting anonymous demographic data).

More information about processing and use of data can be found in the Contractual Terms and Conditions of Google.

How to forbid tracking with Google Analytics

If you want to block the sending of anonymous statistics via Google Analytics, you can use a plug-in provided by Google for such purpose. This plug-in will need to be downloaded and installed in your browser.

Last updated: 28.11.2024